Refund Policy

for iot.fastvpn.link VPN Service

At FastVPN LLC, we are committed to providing high-quality VPN services to our customers. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our "iot.fastvpn.link" VPN service (hereinafter referred to as the "Service").

1. Refund Eligibility

We offer refunds under the following circumstances:

• Service Unavailability: If the Service is unavailable for more than 48 consecutive hours due to technical issues on our end
• Technical Issues: If you experience persistent technical problems that prevent you from using the Service, and our support team cannot resolve them within 7 business days
• Billing Errors: If you were charged incorrectly due to a system error or billing mistake on our part
• Satisfaction Guarantee: We offer a 7-day satisfaction guarantee for new customers who are not satisfied with the Service

2. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Send an email to [email protected] with your refund request
2. Provide Information: Include your account details, payment information, and reason for the refund request
3. Allow Processing Time: We will review your request within 3-5 business days
4. Receive Confirmation: You will receive an email confirmation once your refund is approved and processed

3. Refund Timeline

• Credit Card Payments: Refunds typically appear within 5-10 business days
• PayPal Payments: Refunds usually process within 2-3 business days
• Cryptocurrency Payments: Due to the nature of cryptocurrency transactions, refunds may not be possible. Alternative compensation may be offered

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Violation of our Terms of Use or acceptable usage policies
• Account termination due to illegal activities or policy violations
• Requests made after 30 days from the original purchase date (except for technical issues)
• Partial usage of monthly or annual subscriptions beyond the satisfaction guarantee period
• Change of mind without valid technical or service-related reasons

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If the Service was unavailable for a significant portion of your billing period
• If technical issues affected your service quality for an extended period
• For pro-rated refunds when downgrading subscription plans

6. Contact Information

For refund requests or questions about this policy, please contact us: